Question 1

I am a blogger/influencer and I would like to collaborate with BELLEVUE

Accepted Answer

We frequently collaborate with bloggers and social media influencers. Please contact us via marketing.bellevuewatches@gmail.com describing what motivates you and you may have the chance to be our next ambassador.

Question 2

Pourquoi les montres Bellevue sont-elles proposée à un prix si abordable ?

Accepted Answer

1. Bellevue Watches utilise des matières premières plus légères et moins coûteuses en production afin que le port d'une montre reste agréable et adaptable pour toute morphologie et tout style vestimentaire.

Question 3

Mes données sont-elles protégées ?

Accepted Answer

oui

Question 4

Can you engrave the watch before shipping?

Accepted Answer

Currently we don't offer an option to have a personal message engraved, but you can visit your local jeweler to personalize your gift.

Question 5

Can I modify or cancel my order after confirming it?

Accepted Answer

Once the order is placed, it is sent directly to our warehouse so that you can receive it as soon as possible, which unfortunately means that your order cannot be modified or cancelled. You must therefore return your current order to us for reimbursement.

Question 6

Can I change the delivery or billing address?

Accepted Answer

Once the order is placed, it is sent directly to our warehouse so that you can receive your order as soon as possible. For this reason, we are unfortunately unable to modify the delivery and billing information provided during your order.

Once the delivery information has been received by e-mail, we advise you to regularly consult the tracking of your package and to contact the carrier who can help you further if information is missing in the delivery address. delivery.

Question 7

I did not receive a confirmation email.

Accepted Answer

There may be several reasons why you have not received your confirmation email, but we ask that you please check your spam/junk mail folder. The email may have been marked as spam by your email provider. If the confirmation email cannot be found in your spam folder, please contact our customer service with the full name, address and email address you used to place your order. Our agents will then be able to check if something went wrong in the ordering process and help you further.

Question 8

Can you gift wrap my order?

Accepted Answer

We offer gift wrapping for CHF 2.25 each. This service is available when you place an order on our website. Once in your basket, check the box "Add gift wrapping". Due to the different sizes of our items, we recommend that you choose gift wrapping per item.

Size of wrapping paper: 10 x 14 x 26 cm

You will receive the gift wrap flat packed so you can easily assemble it at home by following the instructions below:

Place your BELLEVUE item in the wrapping paper
Pass the ribbon through the openings provided
Peel off the sticker and stick it on the gift wrap according to your preference
Tie a pretty bow with the ribbon

Unfortunately, it is not possible to ship the item in its gift wrap. Note that the packing slip inside the package does not list item prices. We cannot add a note or card inside the package.

Question 9

Can my package be delivered to a local relay point?

Accepted Answer

Unfortunately, it is not possible to have your package delivered to a local collection point. The delivery address must therefore be either a personal address or a business address.

Question 10

Is my favorite BELLEVUE product available in a certain store?

Accepted Answer

Our online store (www.bellevueswissmade.com) and BELLEVUE resellers trade as two separate markets, and we do not have a stock system for BELLEVUE resellers. If you would like to know if a store near you has a certain BELLEVUE product in stock, we advise you to contact the store directly.

Question 11

Où les montres Bellevue sont-elles produites ?

Accepted Answer

Dans le Jura Suisse à Moutier.

Question 12

The BELLEVUE I want is sold out. When are you going to restock?

Accepted Answer

We understand how disappointing it can be if the item you want is out of stock. Rest assured that we are working as quickly as possible to restock all of our unavailable items, including the production of sold out products.

We have set up a reminder system that will automatically send you a reminder when a product is back in stock, you can subscribe to this reminder via the product page of our website.

Question 13

When will I receive my order?

Accepted Answer

CH: 2-3 days
EU: 5-7 days
NO-EU: 8-10
For express
CH: 1-2 days
EU: 3-5 days
Non-EU: 5-7 days

Question 14

Where's my package ?

Accepted Answer

When your order has been dispatched from our warehouse, you will receive an email with a tracking link, with which you can follow the status of your shipment. If you press the button in the email, you will see the actual delivery status. The order is sent from our warehouse in Switzerland to a carrier, after which the tracking link information should become visible. In some cases, updating information may take up to three business days. Only then will the tracking show the local carrier's shipping information.

Question 15

My tracking hasn't been updated recently, it looks like my package is stuck.

Accepted Answer

If tracking has not been updated for more than 3 business days.

Question 16

Tracking says my order is delivered, but I haven't.

Accepted Answer

If the tracking status indicates that your package has been delivered, but you have not received it, we advise you to first check if your order has been delivered to a hotspot. You can check this in the tracking link. If this is not the case, we also advise you to inquire with your direct neighbours.

Question 17

My order has been returned to sender, what should I do?

Accepted Answer

If the tracking status indicates that your package has been returned to sender.

Question 18

I ordered from outside the EU and received a FedEX invoice for import duties.

Accepted Answer

As stated on our website, if you are ordering from outside the EU, you may be required to pay import duties and taxes when the package arrives at the delivery address. You are responsible for paying these import duties and taxes, if these are not paid, the package will be returned to sender.

BELLEVUE has no control over these charges and, since these charges differ by country, BELLEVUE cannot predict their amount. We advise you to contact the local customs office for more information.

Question 19

Tracking says my order is delivered, but I haven't.

Accepted Answer

If the tracking status indicates that your package has been delivered, but you have not received it, we advise you to first check if your order has been delivered to a hotspot. You can check this in the tracking link. If this is not the case, we also advise you to inquire with your direct neighbours.

Question 20

My order was delivered to a relay point, why?

Accepted Answer

In case of absence or delivery difficulties, the carrier will drop off your package at the access/collection point. Note that only the carrier can make the decision to deliver your package to a relay point. We advise you to check your tracking link to see the most recent delivery information.

Question 21

Are there delivery charges?

Accepted Answer

BELLEVUE offers free standard shipping by default. However, if you require express delivery, you have the choice of selecting the paid delivery option. Both options are available during your purchase.

Please note that for orders shipped to an address outside the EU, the buyer may have to pay import taxes and additional fees upon the arrival of the package at the delivery address. The buyer will be responsible for paying these import fees and taxes. BELLEVUE has no control over these charges and as these charges differ from country to country, BELLEVUE cannot provide an estimate of the amount. We advise you to contact the local customs office for more information.

Question 22

Can I order from any country in the world?

Accepted Answer

We offer shipping to a variety of different countries. On the checkout page, there is a drop-down menu that allows you to select the shipping country. If the desired shipping country cannot be found in this drop-down menu, we do not ship there due to postal service limitations and/or restrictions on imported items.

Question 23

I want to return my order.

Accepted Answer

If your order does not meet your expectations, you can return it during the 30-day trial period. This trial period begins when your order has been delivered.
 
You can return your package in a few simple steps through our return portal if your country is listed here :
Austria, Belgium, France (mainland), Germany, Ireland, Luxembourg, Netherlands, Spain (mainland), Croatia, Cyprus, Czech Republic, Denmark. Finland, Greece, Italy, Latvia, Poland, Portugal, Slovak Republic, Slovenia, Sweden

If you wish to return your order because it was damaged or incomplete upon arrival, please contact our customer service.

Return your parcel via our return portal:
Fill in your order number and postal code to login. The order number begins with EN/NL/FR/DE (this number is specified in the confirmation email or in the packing slip).
Select the products to return
Add the original packing slip to the package
Print your return label and stick it on the package

If your country is not listed above, please follow the steps below :
Please tick the reason for the return on the return form
Please include the packing slip and return form in the return shipment. Without this information, our warehouse cannot link the return shipment to your order and we cannot issue your refund.
The return address is as follows:
BELLEVUE WATCHES Returns
Central Street 47
2740 Moutier
Switzerland
Please retain your proof of shipment; this allows us to track the shipment in case there is a problem.

Within 14 days of receipt of the returned order, you will receive your refund.

Question 24

I want to return my order because it is damaged on arrival or incomplete.

Accepted Answer

If your order is damaged on arrival or incomplete, please contact us within 24 hours of receiving the package with the following information:
Order number
A clear photo of the package (box and carrier label) in JPG format
A clear photo of the contents (products received or packing slip) in JPG format
Email: info@bellevuewatches.com

Question 25

I returned my order. How do I know if my package has arrived?

Accepted Answer

If you haven't returned your order through our returns portal, you can keep track of it with the tracking information provided by the carrier. Please note that the return will first be delivered to a local distribution point, from where the package will be sent to our warehouse in Switzerland. You will only be refunded when the return arrives at our warehouse in Switzerland.

Question 26

I returned my order. When will I receive my refund?

Accepted Answer

When the return is delivered to our warehouse in Switzerland, you will receive your refund within two weeks. If you made your return through our returns portal, the status of a completed return will be : "Delivered to Retailer". You will then receive an email within two weeks notifying you that your refund has been processed.

Question 27

How do I return my order from outside the EU?

Accepted Answer

For returns from outside the EU, we recommend using UPS as the carrier. If you wish to return items, please ensure you check international documentation regulations for import/export before returning your package.

Unfortunately, we are unable to process failed returns that do not comply with regulations. In accordance with our return policy, when returning an order from outside the EU, the customer is responsible for arranging and costing the return. BELLEVUE does not reimburse return shipping costs.

Question 28

Do you have any active discount codes?

Accepted Answer

We communicate current promo codes and upcoming sales via our social media channels (Instagram, Facebook and our bloggers), so we recommend you stay tuned and keep them on your newsfeed_8df6fbcc- 43d3-3d99-a511-2eb009ed8a2d_!

Instagram: @bellevuewatches
https://www.instagram.com/bellevuewatches/

Facebook: Bellevue Watches
https://www.facebook.com/profile.php?id=100079840901046

Question 29

My discount code is not working.

Accepted Answer

The discount code can be entered during checkout, but it may not work for various reasons :

The promotional code has expired. Please contact us to check the expiration date of your promotional code.
The terms and conditions of the promotional code have not been respected. Please check what type of promotional code you are trying to use. If it's a free strap, you need to add a watch and strap of your choice, then add the discount code at checkout. If the discount code is simply a certain percentage of the purchase price, please enter it at checkout and the percentage will be subtracted from the payment amount.

Question 30

Can I buy a BELLEVUE gift card?

Accepted Answer

We currently do not offer gift vouchers. You might instead consider choosing one of our beautiful BELLEVUE items or gift sets, and adding gift wrapping to your order.

Question 31

My payment cannot be verified, what should I do?

Accepted Answer

When a means of payment cannot be verified online when placing an order, this absence of verification is not influenced by BELLEVUE, but is due to the means of payment or to the bank. There may be several security reasons why our payment partners refuse an online payment (usually by credit card). We advise you to create a Paypal account which is a secure payment method or to try another payment account when ordering. If paying by credit card, you can also contact your credit card company and request authorization.

Question 32

I have a problem with my watch or my jewelry.

Accepted Answer

Before you start using a watch, be sure to remove the following two items :
The small piece of plastic between the crown (the button that sets the time) and the watch face. After removing this piece of plastic, you can push the crown in and the watch should start spinning.
The piece of protective plastic covering the glass. For transport, there is a thin plastic sheet attached to the glass. Before you start wearing the watch, you must take it off.
If your watch or jewelry has a defect, please contact us with the following information:
Your BELLEVUE order number or invoice with date of purchase
Description of the defect
The model of the watch or jewel
A clear double-sided photo of the article in JPG format
Your surname, first name, full address and telephone number.
This information will allow us to assess whether the defect can be covered by the warranty.

Question 33

What is the warranty on BELLEVUE products?

Accepted Answer

BELLEVUE grants a two-year warranty period on its watches and jewellery.

Warranty can only be claimed if you purchased your watch from our website (www.bellevuewatches.com) or through one of our official retail channels. For more information, please see our Terms and Conditions.

The warranty only covers the mechanism of the watch. It does not apply if the damage occurred as a result of a fall or fall. Normal wear and tear from use and aging is not covered. Please do not take your watch swimming or hold it underwater ; this is also not covered by our warranty.

Question 34

How can I be sure that my BELLEVUE watch is authentic?

Accepted Answer

At BELLEVUE, we want to ensure that our customers only get the best quality products and excellent customer service.

We can only guarantee such quality for BELLEVUE watches and jewelry which are manufactured under our strict guidelines and supervision and distributed by ourselves through our website or through one of our selected official distribution channels.

Our product warranties do not apply to products purchased through unofficial retail channels. You will still need to show your original purchase documentation on our website or from an official dealer to qualify for our warranty.

Thus, if you buy through an unofficial retail channel, you risk buying an inferior watch or piece of jewelery and without the possibility of claiming repair or replacement if the product becomes defective.

Question 35

How do I adjust the length of my watch strap?

Accepted Answer

You can adjust most BELLEVUE watch straps yourself. When the clasp is open, you can see a small arrow-shaped opening in the middle part. You can flick through this part by inserting a small flat object into this opening. Once open, you can move this part of the clasp up or down the strap. Please pay attention to the small indentations on the back of the strap. Once you've reached the right spot, all you have to do is click that part of the clasp.

Question 36

My watch is late, does not give the correct time. What can I do ?

Accepted Answer

If your watch is running late or not giving the correct time, please have a jeweler or watchmaker check the battery and change it if necessary.

Please note that if you open the case yourself, the warranty of the watch is void.

Question 37

How can I change the battery of my BELLEVUE?

Accepted Answer

Please visit a jeweler to have your battery changed.

Please note that your BELLEVUE warranty is void if you open the watch yourself.

Question 38

Are BELLEVUE watches waterproof?

Accepted Answer

BELLEVUE watches are water resistant to 3 and 5 ATM. This means that the watch is suitable for everyday use (it can for example withstand a few accidental drops of water when washing hands). However, the watch is not suitable for showering, swimming and other water-related activities. Please note that BELLEVUE watches can also be influenced by water vapor and condensation caused by hot environments or conditions. Water damage inside the watch is not covered by the warranty.

Question 39

I am a customer and I have a question or a problem.

Accepted Answer

Make sure to check our FAQ, there is a lot of information available there. If you can't find what you're looking for, our Showroom team are happy to help you Monday - Friday 9:00am - 5:00pm.

Question 40

I am a reseller and I have a question or a problem.

Accepted Answer

For any questions regarding orders or ongoing deliveries, please contact our sales support team at info@bellevuewatches.com

For after-sales questions, our customer service team is happy to assist you at info@bellevuewatches.com

You can also reach us on +41 (0) 32 494 60 40

The two teams are at your disposal from Monday to Friday from 9:00 a.m. to 5:00 p.m. CET (except public holidays).

Frequently asked questions

I am a blogger/influencer and I would like to collaborate with BELLEVUE

Pourquoi les montres Bellevue sont-elles proposée à un prix si abordable ?

Mes données sont-elles protégées ?

Can you engrave the watch before shipping?

Can I modify or cancel my order after confirming it?

Can I change the delivery or billing address?

I did not receive a confirmation email.

Can you gift wrap my order?

Can my package be delivered to a local relay point?

Is my favorite BELLEVUE product available in a certain store?

Où les montres Bellevue sont-elles produites ?

The BELLEVUE I want is sold out. When are you going to restock?

When will I receive my order?

Where's my package ?

My tracking hasn't been updated recently, it looks like my package is stuck.

Tracking says my order is delivered, but I haven't.

My order has been returned to sender, what should I do?

I ordered from outside the EU and received a FedEX invoice for import duties.

Tracking says my order is delivered, but I haven't.

My order was delivered to a relay point, why?

Are there delivery charges?

Can I order from any country in the world?

I want to return my order.

I want to return my order because it is damaged on arrival or incomplete.

I returned my order. How do I know if my package has arrived?

I returned my order. When will I receive my refund?

How do I return my order from outside the EU?

Do you have any active discount codes?

My discount code is not working.

Can I buy a BELLEVUE gift card?

My payment cannot be verified, what should I do?

I have a problem with my watch or my jewelry.

What is the warranty on BELLEVUE products?

How can I be sure that my BELLEVUE watch is authentic?

How do I adjust the length of my watch strap?

My watch is late, does not give the correct time. What can I do ?

How can I change the battery of my BELLEVUE?

Are BELLEVUE watches waterproof?

I am a customer and I have a question or a problem.

I am a reseller and I have a question or a problem.